Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

1. What services does GL Focus Agency provide?

GL Focus Agency provides a full range of Home and Community-Based Services (HCBS) under Indiana’s BDDS waiver programs. Our services support daily living, community participation, independence, personal growth, and overall well-being.

Services include:

 

  • Community Integration & Habilitation

  • Attendant Care

  • Respite Care

  • Homemaker Services

  • Transportation

  • Residential Habilitation

  • Wellness Coordination (if applicable)

2. Who is eligible to receive services?

Individuals must be approved through BDDS (Bureau of Developmental Disabilities Services) and have an active waiver, such as the Family Support Waiver (FSW) or Community Integration & Habilitation Waiver (CIH).

If you are unsure about eligibility, we can help guide you through the process.

3. How do I start services with GL Focus Agency?

Starting services is simple:

  1. Contact us or have your Case Manager send a referral.

  2. We schedule an intake meeting to understand your needs, goals, and preferences.

  3. We complete the required paperwork and create a person-centered support plan.

  4. Services begin as soon as BDDS authorizes the plan.

8. Are your staff trained?

Yes. All staff receive training in:

  • HCBS and BDDS requirements

  • Medication awareness

  • CPR/First Aid

  • Behavior management (including BSP training if needed)

  • Trauma-informed care

  • Safety, crisis prevention, and dignity-centered support

  • Client rights and confidentiality

we ensure that each team member is fully prepared and professionally supported.

10. How do you ensure client safety?

Safety is at the heart of our work.

We follow strict policies for:

  • incident reporting

  • Medication and health monitoring

  • Staff background checks

  • Emergency preparedness

  • Abuse/neglect prevention

  • Home safety assessments

we work closely with families and teams to maintain a secure, supportive environment.

4. What makes GL Focus Agency different from other providers?

Our agency was founded on the belief that every individual deserves a good life—one filled with dignity, choice, safety, and meaningful opportunities.

What makes us unique:

 

  • Founders with over 20 years of combined experience in the care field

  • A heart-centered, person-first approach

  • Compassionate staff trained in trauma-informed and dignity-driven care

  • Strong communication with families, case managers, and teams

  • A commitment to reliability, professionalism, and ethical service

5. Will I get to choose my staff or caregiver?

Yes. We strongly honor choice and compatibility.

During intake, we learn about your personality, preferences, schedule, and goals—then match you with a caregiver or support professional who fits your needs.

6. What if I want to change my staff?

You can request a staff change at any time. Your comfort and safety are our priority. We will work with you and your team to make adjustments quickly and respectfully.

7. Do you provide services in the community or only at home?

We provide both.

GL Focus Agency supports clients:

  • At home

  • In the community

  • At appointments

  • In workplaces, volunteer sites, and social settings

Our goal is to help you live your best life in the environments where you choose to be.

9. Do you accept clients with behavioral needs?

Yes. We support individuals with a range of behavioral, emotional, and developmental needs. If a Behavior Support Plan (BSP) is required, our staff are trained to follow it appropriately to ensure safety.

11. Do you communicate with families and case managers?

Always.

We believe clear communication builds trust and improves outcomes. Families and case managers receive regular updates, progress notes, and open access for questions or concerns.

12. How do I contact GL Focus Agency?

You can reach us by:

 Phone: (260)-573-1265

 Email: gfocus8@gmail.com

 Address:110 E Wayne St 12th floor

We are here to support you, answer questions, and guide you through the process.